Need a little help?
Frequently Asked Questions
Answers
- What is Snaply?
- Snaply is an all in one E-commerce solution. We provide you with your own, completely independent store where you can sell things or provide your service to people.
- What is a seller / vendor?
- A seller is an owner of a store that sells products or provides a service.
- Who can be a seller?
- As long as you're over the age of 18, you're welcome to become a seller.
- Can Children have stores?
- I'm afraid not. Store owners have to be over 18.
- What is a buyer?
- A buyer is anyone who buys an item from a store or orders a service.
- How do I register for an account?
- Once you have selected which plan you would like to sign up for, you can make your way to the Sign Up page through the link at the top of every page or via the various sign up links we have scattered across the site.
- Can a seller be a buyer?
- Of course they can! If you're a seller you can still visit other sellers stores and buy things. In fact, I'm sure other sellers would encourage it!
- Can more than one person operate a store?
- At the moment, only one user can access a store which they would have had to have set up.
- Can I have more than one account or store?
- You sure can. We even have a mutliple stores feature available under each account so having more than one account should never be necessary.
- Can people outside of South Africa have stores?
- They can, but currently a South Africa bank account is required for payments. Another option would be to upgrade to an account that allows manual orders. You would then have to match payments to orders.
- How do I setup my store?
- Once you have logged into your account, you will need to view your store settings under settings in the menu at the top of the page. Here you will be able to set up your full store name, store description, your store logo, your contact details and whether or not your store is in maintenance mode or not.
- What can I sell in my store?
- Almost anything and everything. We do have a short list of items which you won't be allowed to sell – like anything illegal. Think outside of the box for what you can use your store for, remember, it isn't just limited to physical items. Even if you have a service to offer you can still open up a store and enjoy the benefits of being online.
- What can't I sell in my store?
- We do have a short list of things we won't allow in stores. These items are mainly illegal in nature and I'm sure you'll understand why we don't want to get in any trouble.
- Illegal and fraudulent schemes such as illegal pyramid schemes or scams.
- Obscene material or child pornography.
- Offer or solicitation of illegal prostitution.
- Explicit photographs.
- Weapons and related items including but not limited to firearms, disguised, undetectable or switchblade knives, martial arts weapons, scopes, silencers, ammunition, ammunition magazines,
- BB guns, tear gas or stun guns.
- Fireworks, destructive devices and explosives
- Controlled substances or illegal drugs, substances and items used to manufacture controlled substances and drug paraphernalia.
- Prescription drugs and medical devices including but not limited to prescription or contact lenses, defibrillators, hypodermic needles or hearing aids.
- Nonprescription drugs that make false or misleading treatment claims.
- Blood, bodily fluids or body parts.
- Pet animal parts, blood, or fluids including but not limited to stud/breeding service
- Lottery tickets, sweepstakes entries or slot machines
- Illegal telecommunications equipment including but not limited to access cards, password sniffers, access card programmers and unloopers, or cable descramblers.
- Stolen property, or property with serial number removed or altered.
- Burglary tools, including but not limited to lock-picks or motor vehicle master keys
- False identification cards, items with police insignia, citizenship documents, or birth certificates.
- Counterfeit currency, coins and stamps, tickets, as well as equipment designed to make them.
- Material that infringes copyright, including but not limited to software or other digital goods
- Bulk email or mailing lists that contain names, addresses, phone numbers, or other personal identifying information.
- Tobacco or Alcohol products
- Any products or services that do not comply with all applicable local, national and international laws and regulations in this regard.
- I signed up but never received my activation email. Where is it?
- Activation emails are automatically sent as soon as you register but things have been known to go wrong which leads to you not receiving them. For one, your email provider could have regarded the mail as spam, in which case you should check your spam folder. Another explanation may be that something went wrong during the sending process and your mail got lost along the way, if this is the case, you should email us at info@snaply.com and we'll be happy to help you out.
- I clicked the confirmation link but my account isn't active and I can't login, what now?
- To deal with this you should contact us at info@snaply.com with all your details so that we can see what went wrong and where
- Is there a fee to get started or open a store?
- There are no seperate set up fees for accounts, only the monthly subscription cost if applicable.
- What are the fees for selling
- There are no fees associated with selling items or services on Snaply other than your monthly subscription charges if applicable.
- What kind of computer knowledge is required to open a store?
- If you are able to use an internet browser and email, you should be more than able to setup a store on the site. We have specifically tailored the site to be as accessible and user friendly as possible for everyone.
- Is your free package really free?
- Yes it is. There are no sign up fees attached to the free account.
- Are there any hidden fees?
- There are no hidden fees that we will charge you. We are very up front about any transaction and membership fees we charge.
- What are the benefits?
- When you run a real store in the real world, you have many overhead costs such as rental and employees. By using our system, you cut all of those out and replace it with a minimum monthly fee or, well, nothing if you choose our free option.
- Your store can stay open 24 hours a day meaning you can make money even while you sleep.
- While setting up an online store has always been seen as a complicated process, we make it easy. We have taken everything complex and done it for you meaning that you can have your store up and running in a matter of minutes.
- With the statistic tools and inventory management system that we offer, you can take full control of your business and find out just how quickly your business is growing in no time.
- Can you setup my store for me?
- We can help with the set up as much as possible, yes.
- What will the web address for my store be?
- The web address for your store will be your username.snaply.com. For example if your chosen store name is Bob, your stores address would be http://bob.snaply.com
- Is web hosting included?
- Yes. The hosting of your store is done by us.
- Does my free store ever expire?
- No. Unless you explicitly ask us to delete your free store, it will always be there.
- Can I open a store if I offer a service that doesn't actually sell anything?
- Absolutely! If you're a plumber, electrician, beautician or even a doctor, you can set up a store and advertise your services. All it takes is a little working outside of the box.
- What is the product limit?
- It depends on which type of account you have. The free accounts will only allow you to add a maximum of 5 products to your store while the paid packages allow a lot more.
- When and how do I get paid by the buyer?
- When a buyer purchases something from your store, he will select a payment method from your list of payment options.
If a buyer has chosen the PayFast method, the transaction should happen immediately and the money will be available in your PayFast wallet.
If a buyer has chosen the manual payment via another method of paying such as via cheque or direct deposit, it may take a little while longer for you to receive your money and you should keep in contact with the buyer so that they can notify you when the payment has been made.
- Can my customers use credit cards?
- Yes they can. PayFast, our online payment gateway provider, will provide your customers with the means to make credit card payments in a secure and safe environment.
- How do I sign up for PayFast?
- When you register on our site either through the sign up form or when purchasing from a store, you'll be taken to the PayFast sign up form where you will need to provide your details to be registered on their system.
For more information you can view the PayFast site at: http://www.payfast.co.za
- Am I allowed to register a store domain for the purposes of selling it on later?
- If it is a trademark that does not belong to you, no. Otherwise, while it is a practice we frown upon, you are welcome to do it.
- I want a feature that you haven't got listed in any of your packages, would you set it up for me anyway?
- We do want to keep our users happy and make things as convenient as possible for them so please feel free to contact us through our contact page to find out if there is something we can do to accommodate you.
- Can I customise the layouts and look and feel of the store?
- Not just yet but give us some time! We have many things planned for the evolution of the site and some of those include more customisation features for our users.
- Can I add a link to a blog or website in my store?
- At the moment, no, it is not possible to add a blog or website address to your store unless you include it in your header image or a description.
- Can you create a custom theme for me?
- While it isn't a standard service that we offer, you are more than welcome to contact us to see what can be discussed.
- Can I use my own domain?
- It can definitely be arranged. Contact us at info@snaply.com and we'll see what we can do.
- Can I sell digital products?
- If you plan on handling the digital delivery yourself, then yes, you can. In the future we will be implementing a method for people to purchase digital products directly from your store and download the items immediately though.
- Is this a community marketplace?
- No. We are offering individuals a service with very little interaction between the community. This is more like you're opening a private store in a mall rather than running a stall marketplace.
- Do you handle shipping?
- No. The shipping of products is your responsibility as a store owner.
- Do my customers need a PayFast account?
- If you wish to receive credit card payments or convenient instant EFTs, then yes, your customers will require a PayFast account.
If you are more than happy to only accept manual means of payment such as direct bank deposits or cheques, then it is not necessary. We do however recommend against this as PayFast is more secure and has some degree of fraud protection while a direct payment or cheque payment may not.
- Is my store secure?
- Absolutely. We have done as much as possible to make sure your store is safe and secure. As long as your password is safe and you don't share it with anyone, you should never have a problem.
- How do I close my account?
- Please contact us at info@snaply.com for account closure queries.
- Can I upgrade, downgrade or even cancel my account whenever I want to?
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- Yes you can, but you will need to contact us personally at info@snaply.com
- How are featured stores picked for the front page?
- Each day our team will follow a highly involved process to select a few stores that stand out to us and deserve to be featured at the time. There are some criteria, but we're not going to tell you what they are. No cheating!
- What is PayFast?
- PayFast is a online payment gateway service. It allows South Africans and South African websites to easily and safely send and receive money over the internet.
- What currency does the site use?
- The site uses South African Rands (ZAR) as the default currency.
- Can I buy advertising space on someones store or your site?
- For any advertising proposals, please email us at info@snaply.com
- Can I pay for my purchase with a credit card if I don't have a PayFast account?
- No, unfortunately you cannot. There are specific financial laws which mean we can't handle any of your financial information and it has to be done through a verified financial system such as PayFast.
- Someone is squatting on a domain with my brand's name, what can I do about it?
- You will need to contact us with legitimate proof that the brand does belong to you so that we may proceed with the action we see fit.
- I found an item on a store that infringes on my trademark, what can I do about it?
- First of all you need to contact us so that we can do what we can on our side such as investigating your claim and closing the store temporarily if need be.
What you will also need to do is contact a lawyer and find out what legal action you can proceed with.
- I have a question about PayFast that isn't here, is there someone I can contact?
- Of course! You can contact us at: info@snaply.com and we'll do what we can to help you with your questions.
Otherwise, you can contact PayFast directly via their website: http://www.payfast.co.za or by calling 0861 PAYFAST (0861 729327)
- Help! My login isn't working! What can I do?
- It sounds like something has gone a bit wrong. First things first, check that you are entering your username and password correctly – check for any spelling errors or make sure your caps lock is off when it should be.
If you are absolutely sure that your information is correct and it is still not working, you should try resetting your password. To do this, click the “Forgot Password” link. When you click this you will need to give us your email address and you will be sent your username and password.
If this does not work for you then you will need to email us for more assistance at: info@snaply.com
- I lost/forgot my username or password, what can I do?
- On the login form, click the “Forgot Password” link. When you click this you will need to give us your email address and you will be sent your username and password.
If this does not work for you and you require more information, you will need to email us at: where we will be able to help you.
- Do you promote my store in any way?
- We have optional promotional options for you to opt-in for. If you decide to opt-in, we will promote the content from your store on our partner sites chosen by you.
- Why do I need to register on your site before/when buying from a store?
- This is actually a feature we have especially with the buyer in mind. We have included buyer registration on the site so that buyers will be able to track their orders or view their order history.
- I have a question that isn't here, what do I do?
- If what you're looking for isn't here, simply contact us via our contact page and we'll see what we can do to help you.